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States of Jersey

We won the contract initially to train 300 managers from all public sectors organisations and departments across the States of Jersey. These departments included those that provide local authority type services such as Housing, Waste Management, Adult Social Care, Parks and Gardens and Planning as well as island services such as Social Security, States Treasury, Jersey Fire and Rescue and Jersey Airport.

The programme consisted of 11 modules over an 18 month duration including 31 days of trainer workshops.

All topics were linked to the client’s expectations of a Modern Manager, Civil Service Competency Framework and Assessment Criteria of the Awarding Body. Each module also required post-workshop application of the topic by the individual delegate. This included research and evidence of competence and practical impact back in the workplace. The training consisted of traditional management theories group discussions to share best practice blended with interactive case studies linked to current working practices and organisation policies.

To ensure Best Value, we redeveloped programme structure in 2010 following the Comprehensive Spending Review. The new programme consists of seven modules over 12 months and has 17 days of workshop contact. It continues to integrate a range of learning methods including self-assessment tools (e.g. Myers-Briggs) and evidence of application of learning back in the workplace.

A crucial and very valuable element of both programmes has been the implementation of a Collaborative Project. Delegates form small project groups of three or four course members and from module four works together to make improvements in the workplace. They decide on a topic relevant to one of their departments and then research, trial, recommend and implement changes. Combined with the individual application of management theories after each workshop there is evidence of beneficial outcomes for individual managers, teams, organisation and service delivery improvements.

Other outcomes that all delegates evidence are much improved cross department relations, networks trying to achieve the same outcome and understanding each other’s business better. Individuals always comment on their improved confidence to ‘do the right thing’ and having a whole ‘toolkit’ of management strategies to deal with every eventuality.

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